Welcome to Qutor’s Privacy Policy:

Assalamu Alaykum, we are National Logistics & Technology (Pvt) Ltd (of 47 Dockyard Road, West Wharf, Karachi) operating under the brand name “Qutor” and the web platform www.qutor.com

Welcome to our Privacy Policy. This policy sets out how we handle your personal information if you are a Qutor user or visitor to our Site(s).

When we say ‘we’, ‘us’ or ‘Qutor’ it’s because that’s who we are and we own and run the Site(s).

If we say ‘policy’ we are talking about this privacy policy. If we say ‘user terms’ we are talking about the rules for using each of our Site(s).

We are aware of the delicate nature of the contents exchanged on the Platform and undertake to protect privacy by all reasonable means. It is our responsibility to ensure that we handle your Personal Data with due care. We will neither sell nor trade your Personal Data nor will we infringe your personal rights in any way. In addition to the observance of applicable data protection law, Qutor pursues a privacy policy as follows: This privacy policy statement explains how we, Qutor, use details about you, such as name or email address (Personal Data) you forward to us and how we protect your privacy (Privacy Policy).

1. Data Collection, Processing and Use
  1. The website Qutor.com can be accessed and visited without the disclosure of Personal Data. We may collect data in an anonymous form and use this data in order to improve our services.
  2. If you decide to register on our website in order to communicate with other users of our website, you will disclose Personal Data. This data will be collected, processed and used only to the extent necessary for the purpose of making the services provided by Qutor.com available to you unless you expressly consent to other uses.
  3. For this purpose, we collect, process and use the following Personal Data:
    1. E-mail addresses, contact data, user-names, member names, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, feedback comments, content you direct us to make available on our Site(s) (such as item descriptions) and web analytics data
    2. Financial information (depending on the type and scope of the services used), such as credit card or bank data
    3. Other information about your interaction with our websites, services, contents or advertisements, including information about your computer or device and about your internet connection, statistics on page impressions, any traffic data, advertising data, IP address and usual weblog information
    4. Additional information that we request in order that you can authenticate yourself and to customise our service to you
  4. The use of our platform by communicating with users generates so-called content data (e.g. text and speech exchanged between users). Apart from that, only so-called traffic data (e.g. connection details and communication times) is collected and used by us as far as necessary to compute remuneration due from such communication.
  5. We collect, process and use Personal Data also for the purpose of identifying, delimiting and removing malfunctions and errors in the telecommunication systems.
2. How we collect Personal Information
  1. We collect personal information directly when you provide it to us, automatically as you navigate through the Site(s), or through other people when you use services associated with the Site(s).
  2. We collect your personal information when you provide it to us when you complete Sign-Up registration and buy or provide items or services on our Site(s), subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.
3. Personal information we collect about you from others
  1. Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
    1. financial and/or transaction details from payment providers located in the US, in order to process a transaction;
    2. third party service providers (like Google, Facebook), which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.
4. How we use personal information
  1. We will use your personal information:
    1. To fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Site(s), like where you purchase an item from our marketplace.
    2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
      1. operating the Site(s);
      2. providing you with services described on the Site(s);
      3. verifying your identity when you sign in to any of our Site(s);
      4. responding to support tickets, and helping facilitate the resolution of any disputes;
      5. updating you with operational news and information about our Site(s) and services e.g. to notify you about changes to our Site(s), website disruptions or security updates;
      6. carrying out technical analysis to determine how to improve the Site(s) and services we provide;
      7. monitoring activity on the Site(s), e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Site(s);
      8. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Site(s) or asking for your feedback or whether you want to participate in a survey;
      9. managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
      10. training Qutor staff about how to best serve our user community;
      11. improving our products and services.
      12. providing general administrative and performance functions and activities; and
      13. processing your job application to Qutor.
    3. Where you give us consent:
      1. providing you with marketing information about products and services which we feel may interest you; and
      2. customising our services and website(s), like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
    4. For purposes which are required by law.
    5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.
5. When we disclose your personal information
  1. We will disclose personal information to the following recipients:
    1. authors of any items or services made available to you, so they can facilitate support and license validation, who maybe located in any of the countries our products are available in;
    2. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in US; technical and customer support services which are located in Pakistan, Indonesia and the US; security and fraud prevention services which are located in the US; subscription management services which are located in the US; payment processing services which are located in the US; identification verification services located in the US; and operational tooling services which are located in the US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
    3. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Pakistan;
    4. regulators and government authorities in connection with our compliance procedures and obligations;
    5. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
    6. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
    7. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
    8. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
    9. other recipients where we are authorised or required by law to do so.
6. Transmission to Third Parties
  1. Within the scope set forth in Sec. 1.2 and 1.3, we may engage external service companies in the United States, Asia and the European Union, with servers in the United States by way of order data processing. We will do so only on the basis of agreements, which comply, with all statutory requirements ensuring the proper processing and use of any transmitted Personal Data.
    Declaration of Consent
    I hereby give permission for my Personal Data as set forth in Sec. 1.2 and 1.3 to be transferred to third parties for the purpose of billing and scheduling. I reserve the right to withdraw this consent by notifying Qutor in writing or by e-mail (info@qutor.com) , in which case Qutor will be obligated to delete my Personal Data from their and the third party’s server within a reasonable period of time.
  2. Furthermore, in certain cases we are obliged by law to pass Personal Data on to third parties, e.g. to uncover any unlawful use of our website or for general legal prosecution. In such cases we may pass Personal Data on to criminal prosecution and other competent authorities or affected third parties. This may apply also if the user relationship has already terminated.
7. Where we transfer and/or store your personal information
  1. We are based in Pakistan so your data will be processed in Pakistan and the US. Some of the recipients we have described in section 5 above, and to whom we disclose your personal information, are based outside Pakistan in places like, US and Indonesia. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
8. How we keep your personal information secure
  1. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Pakistan, Indonesia and the US. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
9. How you can access your personal information
  1. You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Site(s) at any time. To make an access, deletion or correction request, contact us at info@qutor.com.
10. Marketing Choices regarding your personal information
  1. Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
  2. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Site(s) may not work properly in your case.
11. Use of Cookies
  1. We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners such as Facebook and Google.
  2. When you visit our Sites, there is certain information that is recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP address or proxy server IP address;
    2. the domain name you requested;
    3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
    4. the date and time of your visit to the website;
    5. the length of your session;
    6. the pages which you have accessed;
    7. the number of times you access our site within any month;
    8. the file URL you look at and information relating to it;
    9. the website which referred you to our Sites; and
    10. the operating system which your computer uses.
  3. The provision of certain information and some functions of our website is, in part, only possible by collecting, processing and using data that we receive either directly from you or through the computer that you are using.
  4. We use so-called “Cookies“ to provide you with a customised service through identifying individual visitors and their respective usage patterns. Cookies are small pieces of data that are stored on your hard drive. We only store cookies on your computer to identify you (e.g. to see if you are logged in). Browsers generally provide an option of disabling Cookies. Generally you can set this option directly on your computer.
    Declaration of Consent
    I hereby give permission for my Personal Data to be stored in Cookies. I consent to this Data remaining on my computer in the form of Cookies after the end of my browser session and being used upon my next visit to the website. I reserve the right to withdraw this consent by notifying Qutor in writing or by e-mail (info@qutor.com) , in which case it will be my responsibility to choose browser settings, which disable Cookies.
12. Google Analytics
  1. We use the Google Analytics service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) to analyze our website visitors. Google uses cookies. The information generated by the cookie about the use of the online product or service by users is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online products and services by users, to compile reports on the activities within these online products and services and to provide us with further services associated with the use of these online products and services and the use of the internet. Pseudonymous user profiles can be created from the processed data.
  2. We use Google Analytics only with IP anonymization enabled. This means that Google will truncate the IP address of users within Member States of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.
  3. The IP address transmitted by the user’s browser is not merged with other Google data. Users can prevent cookies from being stored by adjusting the settings to their browser software accordingly.
  4. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. Users can prevent the collection of data generated by cookies by downloading and installing the browser plug-in that is available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
13. Facebook
  1. For more information about what Facebook collects and your choices around Facebook Ads, please see: https://www.facebook.com/ads/ad_choices.
  2. We use the “Facebook pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
  3. This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
  4. The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by visitng the following address: https://www.facebook.com/settings?tab=ads and https://www.facebook.com/ads/website_custom_audiences/
  5. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active)
14. Personal Data of other Users
  1. Without the express consent of other users you are not allowed to add their Personal Data into your address list or other forms of content storage.
15. Information about children
  1. Our Site(s) are not suitable for children under the age of 18 years, so if you are under 18 we ask that you do not use our Site(s) or give us your personal information (if you are under the age of 18, please ask your Parent or Guardian to use the Site(s) for you). It is the responsibility of parents or guardians to monitor their children’s use of our Site(s).
16. Information you make public or give to others
  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message, share information via social media, or make contact with another user (such as a Tutor) whether via our Site(s) or directly via e-mail/WhatsApp etc. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Site(s), ask them how they will handle your information. If you are sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.
17. How long we keep your personal information
  1. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Qutor services, you can request that we erase your personal information and close your Qutor account by emailing us at info@qutor.com. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
18. When we need to update this policy
  1. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
  2. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.
19. Newsletter
  1. We may send you a newsletter with information regarding our services, if you have explicitly ordered this newsletter. You may unsubscribe from the newsletter at any time and free of charge by using the “Unsubscribe” link in the newsletter.
20. Data Security
  1. Access to your Data is only possible via (website). For your protection from an unauthorized access it is important that you keep your login data confidential. Choose an unusual password by using mnemonic tricks and combining numbers and letters.
21. Change of Data
  1. We offer a quick and easy way to change and update at any time the Personal Data you provided us with in the “Edit Profile” section. Enter your login name and the personal password known only to you to make the desired changes.
22. Contact
  1. We will be glad to answer your questions about data protection and security. Please direct any questions you may have to info@qutor.com
23. If you’re a user or visitor in the European Economic Area these rights also apply to you:
  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR” ), we are a ‘data controller’ of your personal information.
24. How you can access your personal information
  1. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict it’s processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
  2. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
  3. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
  4. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.



Qutor Privacy Policy v2, effective date 25 May 2018


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